Terms and Conditions

Last Updated: September 18, 2024

Welcome to Skymium Technologies Private Limited’s website. By using our website (www.skymium.com), services, and products, you agree to the following terms and conditions. Please read them carefully as they govern your relationship with Skymium Technologies Pvt. Ltd. and set forth the legal framework under which our services and products are offered.

1. Definitions

“Skymium,” “we,” “our,” and “us” refer to Skymium Technologies Private Limited (Skymium Technologies Pvt. Ltd.), a company registered in Pakistan.
“You,” “client,” and “customer” refer to any individual or entity that uses, accesses, or engages our products, services, or website.
“Products” refer to both physical and digital items sold by Skymium Technologies Pvt. Ltd.
“Services” refer to digital marketing, consulting, and other related offerings provided by Skymium Technologies Pvt. Ltd.

2. Acceptance of Terms

By accessing or using any part of our website, products, or services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Refund Policy. If you do not agree with any part of these terms, you must discontinue use of our services and products immediately.

3. Services Provided

Skymium Technologies Pvt. Ltd. provides digital marketing, strategic consulting, website optimization, sales funnel development, and other marketing-related services. We tailor our services to each client’s specific needs, but no guarantees are made regarding results or outcomes, as these are affected by various factors, including market conditions, client cooperation, and external variables beyond our control.

3.1. Custom Services

When you purchase a custom service (e.g., digital marketing strategy or campaign management), the scope of work will be clearly defined in a separate contract or service agreement. The work will commence only once both parties agree to the terms of service.

3.2. Service Delivery

All services are provided on a best-effort basis. While we aim to meet timelines and deliverables, delays may occur due to unforeseen circumstances. In such cases, Skymium Technologies Pvt. Ltd. will communicate with the client and provide a revised timeline.

3.3. Client Responsibilities

To ensure the best possible outcome, clients are expected to:

Provide all necessary materials and information required for service execution.
Respond promptly to any requests or clarifications from Skymium Technologies Pvt. Ltd.
Maintain realistic expectations and cooperate with us throughout the project.

Failure to fulfill these responsibilities may affect the quality and timeliness of the results.

4. Products

Skymium Technologies Pvt. Ltd. offers both physical and digital products. By purchasing a product, you agree to the specific terms outlined below.

4.1. Digital Products

Non-Tangible Digital Goods: Due to the nature of digital products (e.g., eBooks, software, templates), once accessed or downloaded, they are non-refundable unless proven defective.
License: When you purchase a digital product, you are granted a non-exclusive, non-transferable license to use it for personal or business purposes. Resale or redistribution of our digital products is strictly prohibited.

4.2. Physical Products

Damaged or Defective Products: If you receive a damaged or defective physical product, you must notify us within 7 days of receipt. We will replace or refund the product as outlined in our Refund Policy.
Non-Defective Returns: Returns for non-defective products will be accepted if the product is unused and in its original packaging, and the return is initiated within 30 days of purchase. A restocking fee may apply as outlined in our Refund Policy.

5. Payment Terms

5.1. Pricing

All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated. Skymium Technologies Pvt. Ltd. reserves the right to change prices at any time without prior notice. However, any changes will not affect orders that have already been confirmed.

5.2. Payment Methods

We accept major credit cards, PayPal, and other third-party payment processors. All payments must be completed in full before the commencement of any services or the shipment of any products.

5.3. Failed Payments

If your payment fails or is rejected, we reserve the right to withhold service delivery or cancel your order. You will be notified of any issues related to payment and given the opportunity to correct the issue.

6. Refund Policy

Our Refund Policy, as detailed on our website, outlines the conditions under which refunds are granted for products and services. By purchasing from Skymium Technologies Pvt. Ltd., you agree to the terms of this policy.

Services: Custom services and digital marketing strategies are eligible for refunds as outlined in the Refund Policy. Full or partial refunds will be considered depending on the progress of the work and other factors.
Products: Physical and digital products are subject to specific refund conditions based on the type of product and its status (e.g., unused or defective).
Non-Refundable Situations: Refunds will not be granted for dissatisfaction with the outcomes of a service or product where the outcome was dependent on market or external factors beyond our control.

7. Intellectual Property Rights

All content, materials, and products provided by Skymium Technologies Pvt. Ltd., including but not limited to logos, text, images, digital products, and service frameworks, are the exclusive property of Skymium Technologies Pvt. Ltd. or our partners.

License for Use: You may use our materials for your own personal or business purposes but may not copy, redistribute, or use them for commercial purposes without our prior written consent.
Intellectual Property Violations: Any breach of our intellectual property rights may result in legal action and the termination of your rights to use our products and services.

8. Limitation of Liability

Skymium Technologies Pvt. Ltd. and its affiliates, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business interruption, or loss of data, resulting from the use of our products, services, or website.

8.1. No Guarantees

While we aim to provide the best possible results, we do not guarantee any specific outcomes, and you acknowledge that success depends on a wide range of factors, including market conditions, external influences, and your cooperation.

8.2. Service Interruptions

We are not liable for any service interruptions caused by events beyond our control, such as technical failures, maintenance, or force majeure events.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which details how we collect, use, and protect your data, forms part of these Terms and Conditions. By using our services, you consent to our collection and use of your data as described in the Privacy Policy.

10. Termination

Skymium Technologies Pvt. Ltd. reserves the right to terminate or suspend access to our services or website at our discretion, without prior notice, for any violation of these Terms and Conditions or for any other reason we deem necessary, including but not limited to non-payment, misuse, or abuse of our services.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Pakistan. For clients located outside Pakistan, any disputes arising out of or related to these Terms and Conditions will be referred to and finally resolved by arbitration under the rules of the International Chamber of Commerce (ICC). The seat of arbitration shall be New York, United States, and the language of the arbitration will be English.

12. Amendments

Skymium Technologies Pvt. Ltd. reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services or products will constitute acceptance of these changes.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@skymium.com.